• FREE SHIPPING ON ORDERS OVER $70
  • FREE RETURNS WITHIN 60 DAYS

DELIVERY 

When you complete your purchase, we will organise for your order to be dispatched as soon as possible. You will receive two emails regarding your order. One will be from iShoes confirming your order has been placed and the other email will be sent when your order has been dispatched it will have a tracking link so you can know when to expect it.

IMPORTANT INFORMATION:

  • FREE shipping on AUS orders over $70 
  • Orders under $70 will be charged at a flat rate of $9
  • For orders made on weekends and public holidays, please allow an extra 2-3 days for dispatch.
  • We start processing and packing your order as speedily as possible after you click 'Process Order'. This helps us to send your goods quickly but this also means that we're unable to make changes to your order, including delivery address, changing colours and sizes or removing items.
  • The courier may require a signature upon receipt of delivery.
  • We do not deliver to Parcel Lockers or Click & Collect locations.
  • If you are not available at your nominated delivery address, the courier drops off your order at the nearest Australia Post for pick up. The courier will leave a note in your mail box to let you know you have missed a delivery and where it can be picked up. This applies to standard deliveries.
  • Delivery charges are non-refundable unless the order contained faulty items. For more information, please see our Returns Policy.
  • iShoes is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item isn't available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
  • For more information on Returns, please see our Returns Policy.

INTERNATIONAL DELIVERY INFORMATION:

  • Currently iShoes does not deliver outside of Australia and New Zealand
  • Shipping costs to New Zealand is based on actual shipping weight and final cost will be emailed base on the order

Below is a guide* to delivery times:

    AREASTANDARD SHIPPING
    VIC metro 2-3 days
    VIC regional 2-5 days
    NSW metro 2-5 days
    NSW regional 3-6 days
    ACT all 2-5 days
    QLD metro 2-5 days
    QLD regional 4-6 days
    SA metro 2-5 days
    SA regional 4-6 days
    TAS metro 3-5 days
    TAS regional 4-6 days
    WA metro 4-8 days
    WA regional 5-8 days
    NT metro 4-8 days
    NT regional 5-8 days
    New Zealand Approx 5 days

    *Guide based on Australia Post Delivery schedule. Times may vary.